Returns

Because bespoke and made-to-order pieces are crafted specifically to your requirements regarding size, finish, material, or configuration, they cannot be cancelled, amended, or returned once production has commenced.

Please review your delivery upon arrival and note any visible damage at the point of delivery. Notify us within 24 hours with clear photographic evidence of the product and its packaging so we can arrange a repair, replacement, or refund.

Return eligibility for supplier-sourced items varies by product and is subject to the specific supplier's terms, which may include restocking fees or specific return windows. We will confirm the eligibility and conditions of your item before proceeding with a return.